Assistant Spa Manager - Hale Country Club & Spa

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

We are recruiting for an Assistant Spa Manager to join us at Hale Country Club & Spa. Set in the heart of Cheshire, Hale Country Club & Spa offers exclusivity, unrivalled luxury and class leading facilities. With a state-of-the-art gym and magnificent health spa.

We are looking for a talented, passionate individual to join our successful spa team here at the club. You will be responsible for maintain the highest standard of professionalism in all areas of operation and carry out all treatments to our world-class standards.

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.

Main Duties of the role

To monitor spa and treatment standards and implement corrective action/training where required.
Supporting the spa manager in all tasks set.
Supporting the spa manager in driving the team's performance.
To deliver exceptional treatments and hosting spa guests.
High standards of presentation and cleanliness are maintained at all times.
Delivering brand standards
Ordering and stock taking
Booking in clients and taking phone calls
Achieving treatment and retail targets
Knowledge in our brands
NVQ level 3 beauty therapy or equivalent
Previous Beauty therapy experience in a 5star/luxury background
Natural leadership qualities

Requirements

Specific experience within a spa/health club environment
Qualified to NVQ level 3 or equivalent
Trained in ESPA
Impeccable attention to detail and customer service experience
Proven experience working as part of a successful team with excellent interpersonal skills

Benefits

Competitive Salary
Discounts across THG Brands (LookFantastic, MyProtein and many more)
50% discount on food purchased within Fuzen at Hale Restaurant and Member's Bar
Onsite doctor
Onsite physio
THG Staff Discount

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Assistant Spa Manager - Hale Country Club & Spa

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